Skip to main content
workstations34679309
workstations34679309
Participant
May 25, 2017
Question

any help or tips on how to silently uninstall Premiere Elements 15?

  • May 25, 2017
  • 2 replies
  • 458 views

Hello tech people,

I am trying to build a package to be deployed in our internal app store. But i am having trouble finding the correct parameters to silently uninstall the app.

If im going the use the uninstall string, end-user needs to check the box "Remove User Preference" and click uninstall. My goal is no UI.

Any help with be appreciated.

Thanks!
-M

This topic has been closed for replies.

2 replies

Dhananjay Sati
Dhananjay Sati
Participating Frequently
May 25, 2017

Hi workstations,

Thanks for posting in Adobe forums.

I understand you are looking for removing Elements from your machine.

Please use Adobe Creative Cloud Cleaner tool for this.

Please read all the instructions carefully while working with it.

Hope this helps

Thanks

Regards

Dhananjay

    workstations34679309
    workstations34679309Author
    Participant
    June 1, 2017

    Hi dhananjays36801738, im getting this..

    [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

    [Thu Jun 01 16:13:36 2017] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*

    [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

    [Thu Jun 01 16:13:36 2017] Win OS Version: 6.2

    [Thu Jun 01 16:13:36 2017] Cleaner Tool version : 2.0.0.0

    [Thu Jun 01 16:13:36 2017] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool

    [Thu Jun 01 16:13:36 2017] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe

    [Thu Jun 01 16:13:36 2017] [AdobeProgramFiles_x64] : C:\Program Files\Adobe

    [Thu Jun 01 16:13:36 2017] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe

    [Thu Jun 01 16:13:36 2017] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe

    [Thu Jun 01 16:13:36 2017] [UserRoamingAppData] : C:\Users\******\AppData\Roaming

    [Thu Jun 01 16:13:36 2017] [UserLocalAppData] : C:\Users\******\AppData\Local

    [Thu Jun 01 16:13:36 2017] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs

    [Thu Jun 01 16:13:36 2017] [System32Folder] : C:\Windows\system32

    [Thu Jun 01 16:13:36 2017] [SharedApplicationData] : C:\ProgramData

    [Thu Jun 01 16:13:36 2017] args provided: [('--cleanupXML', 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win')]

    [Thu Jun 01 16:13:36 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

    [Thu Jun 01 16:13:36 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

    [Thu Jun 01 16:13:36 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

    [Thu Jun 01 16:13:36 2017] ERROR: Error parsing XML. Ex: [Errno 13] Permission denied: 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win'

    [Thu Jun 01 16:13:36 2017] ERROR. Refer log at: C:\Users\*****~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

    [Thu Jun 01 16:13:36 2017]

    [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

    [Thu Jun 01 16:13:36 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

    [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

    [Thu Jun 01 16:13:36 2017]

    [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*

    [Thu Jun 01 16:13:36 2017] ERROR: Error parsing XML. Ex: [Errno 13] Permission denied: 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win'

    [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*

    [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

    [Thu Jun 01 16:13:36 2017] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

    [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

    S
    Steve Grisetti
    Legend
    May 25, 2017

    This is a user to user forum, and yours is not a problem faced by a typical user.

    I'd recommend you contact Adobe Customer Service directly via chat.

    contact-bumper

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices