Audio Issues

Hey there, I have a problem. I have Premiere Elements 12 (old I know) and I'm trying to edit something that involves movies. The picture is crisp as it should be but the audio has a weird glitch going on. the foreground audio (like the dialogue or lead singers) is either low or completely gone, but I can hear the background stuff (like the music, some sound effects, and background voices/singers). In short, it's not picking up all the audio properly. And there's nothing wrong with the movie file itself, I checked before importing it into the project and the audio is as crisp as the video quality, so I know it's my program

I know this is a very unique and weird problem and a solution might be difficult to find but if anyone can help me that would be very much appreciated. Thank you