Audio meters don't show

Hi,

Click the waveform mark at the top left of the timeline to display the audio meter on the right side of the timeline (figure below).

I tried Adobe support for this issue, but go no help at all.  After a 1/2 hour wait for a chat session, I finally got to talk to a fellow named Sahiba Kaur.  Instead of answering my question, he spent almost 2 hours explaining why my 2018 version of Premiere I paid $79.99 for in Oct 2017 did not qualify for support.  I had to send product codes, serial numbers, order numbers,... on and on and on.  I got no help.  He said I would get an emailed copy of the chat, but that never happened either.  Luckily, I copied the whole chat before he signed off.  So far, I am disappointed with Adobe's help system.