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Question

Audio not importing with video clip

Forum|Forum|8 years ago
April 21, 2018
1 reply
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I recently purchased and installed Premier Elements 2018. When I import AVCHD (.mts) files recorded with a Canon Camcorder, the video appears fine, but the audio portion disappears. The audio is in the file, and plays fine in in a separate play program. Any ideas what the problem might be?

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Legend

Most likely your camcorder is set up to save your audio as AC3 Dolby Digital files, an audio format not supported by Premiere Elements 2018.

This should not be a problem if you are running the program on Windows 10, which provides support for this audio format.

What operating system are you using?

dougd97937084Author

Participant

Running Windows 7 professional.

Community Expert

Community Expert

dougd97937084 wrote
Running Windows 7 professional.

You have three choices:

1. Upgrade to Windows 10

2. Buy Premiere Elements 15 from a retailer that still has that "old" version. Try eBay.

3. Use other software than Premiere Elements 2018 that still has full Dolby support.

FWIW, I am disappointed in Adobe for removing the Dolby/AC-3/Blu-Ray capability. It seems wrong to me.

Bill

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