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josielvr
josielvr
Participating Frequently
December 30, 2018
Question

Audio not working on Premiere Elements 15

  • December 30, 2018
  • 4 replies
  • 644 views

When I import AVCHD files into premiere elements 15 the audio is not working/importing. Any idea how to troubleshoot this? Have used the software without problems before so not sure why it isn't working now but have tried a number of times and getting the same result/

    This topic has been closed for replies.

    4 replies

    S
    Steve Grisetti
    Legend
    January 6, 2019

    How long is your video? I've never heard of Handbrake overloading before.

    S
    Steve Grisetti
    Legend
    January 5, 2019

    As an experiment, download HandBrake (it's free) and use to to convert one of your videos to a 1920x1080 30 fps MP4. Load it to your timeline and see if it plays sound.

    josielvr
    josielvrAuthor
    Participating Frequently
    January 5, 2019

    I downloaded this and tried to convert the video but it didn't work - maybe because the clip is so long? It took about 4 hours only to say 'encode failed'

    Thanks so much for your continued help though!

    S
    Steve Grisetti
    Legend
    January 5, 2019

    Is this several reports from several different video sources?

    Besides the photos, are you saying that none of the audio on any of these videos plays in the program?

    They do seem to share the common format AC3 (Dolby Digital).

    josielvr
    josielvrAuthor
    Participating Frequently
    January 5, 2019

    Sorry I'm not entirely sure - i think because the clip is over an hour long it has automatically been split into 3 or so clips. I selected the AVCHD file and that text is what came up.

    Yes when I put them into premiere there is no audio, both when I preview them and when I put them into the timeline. When I put them into the timeline there is no waveform appearing. The audio is definitely there though as it plays if I open the AVCHD file in Quicktime.

    S
    Steve Grisetti
    Legend
    December 31, 2018

    What operating system are you  using?

    What model of camcorder is your video coming from?

    Does other audio (music for instance) that you've added to your timeline play okay?

    Open one of your videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text that appears and paste it to this forum. Once we know the specs of your video (and your operating system) we'll be better able to advise you.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 31, 2018

    While working on answering Steve's questions, try making changes to the  Edit > Preferences > Audio Hardware page.  Sometimes those setting mysteriously change themselves.

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