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H
HornOUBet
Participating Frequently
January 22, 2022
Question

Audio Output issue just weird stuff

  • January 22, 2022
  • 1 reply
  • 444 views

On a desktop system, I have APE 15 installed and when playing video in APE, it plays fine. When I plugin headphones, audio plays fine on the headphones.

I'm told because of Windows updates, I could no longer sign in to APE 15 on my laptop because IE was too new..... so I purchased APE2022. When I open and play a video in APE, it plays through the speakers fine. When I plugin headphones, sound continues to play out of speakers UNLESS I go in to APE preferences and select headphones as sound destination? On the same laptop, I can do the same steps in Shotcut video editor and it detects the headphones and plays through them the eay it should be..... it does not make any sense at all to have to tell APE where to play the sound..... Windows takes care of that for all programs usually..... I guess I am mostly venting and don't really expect a solution..... I've searched here and found similar symptoms but no solutions as of yet..... If you plug in headphones, and Windows detects them, and plays sound through them in every application, it should be that wat in APE in my humble opinion.

This topic has been closed for replies.

1 reply

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 23, 2022

Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

H
HornOUBetAuthor
Participating Frequently
January 31, 2022

I have not tried that....While in APE 2022 preferences, if I manially select audio ouput as speakers, it plays through the speakers....if I plug in headphones, it still plays through speakers unless I manually select audio output headphones.....

APE 15 did not function like this..... APE 15 automatically played through whatever audio output Windows played through without having to manually select..... I was complaining about that.....By the way, I had a project in APE 2022 that I worked a couple hours on and I saved the project....when I went back to continue working on it, I opened it but it would not play at all....so I uninstalled APE 2022, and attempted successfully to load APE 15 on this brand new laptop, even though I was told I had to upgrade to APE 2022..... I would like my money back on APE 2022 because I have had nothing but problems with it ..... Anyone from Adobe listening?? I was incorrectly told my sign-in problems on a reloaded from scratch laptop was due to APE 15 not being compatible with Windows 10 after all the updates that have occured. That is not true, because I just bought a new laptop and loaded all the Windows updates available, and then purchased and have had multiple issues with APE 2022, then as a desperation move, uninstalled APE2022 and loaded APE15 with no issues registering or signing in......

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 31, 2022

"APE 15 automatically played through whatever audio output Windows played through without having to manually select....."

I don't recall it worked that way.  

 

"to APE 15 not being compatible with Windows 10 "
'told I had to upgrade to APE 2022....." 

Sometimes, newer computers and operating systems need newer programs.  I don't know how you could be forced to upgrade anything. 

 

"I would like my money back on APE 2022 because I have had nothing but problems with it ..... Anyone from Adobe listening??"

This is a user forum.  If you want to get your money back, you have 30 days from purchase IF you bought directly from Adobe.  Start a dialog here:  

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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