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gregb77458792
gregb77458792
Participant
June 14, 2019
Question

Audio Static in Premiere 2019 -- but video has fine audio by itself

  • June 14, 2019
  • 1 reply
  • 748 views

I just purchased Premiere 2019 (previously had 2015 version).  When I load quicktime movies (*.mov) movies, there is pure static in the audio.  But these movies if played by themselves (not in Premiere) have fine audio with no problems.

What can I do so that the .mov videos will pay correct audio in Premiere?

This topic has been closed for replies.

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
June 14, 2019

What computer and operating system?

You didn't give much detail so I'll guess.  Try changing the settings in Preferences > Audio and Preferences > Audio Hardware. 

gregb77458792
gregb77458792Author
Participant
June 14, 2019

Computer:  Windows 10 desktop-  16gb ram. 

I changed that, and I got no sound vs static.  Note that it just won't play the sound from *.mov format videos but will play the sound fine from other video types.  What additional detail would be helpful?

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
June 14, 2019

The next step is to determine the audio codec in your .mov files.  The easiest way to do that is with a (free) program called Mediainfo.  (Using MediaInfo - YouTube )

Premiere Elements does not try to support all audio codecs.  It is aimed at what comes from common cameras.  It may end up that you'll have to "convert" your existing files to a more universal file with something like the (free) Handbrake program.

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