I was finishing up a project in Premiere Elements 2020 on my MacBook Pro running Big Sur 11.2.1 when the audio stopped playing in the project one day last week.I am able to play the same video clips used in the Premiere project through Quicktime on my laptop and hear the audio.All other programs have no issue with audio playback.I've tried starting a test project twice with a video clip that contains audio that works in Quicktime that will not play the audio portion in my Premiere Elements project. I've searched on the Community, on Google, and then tried Support today, only to be told it's not available on the weekends. Any fixes out there for me to try? Thanks!

Participant

Question

Audio stopped playing Premiere Elements 2020

Forum|Forum|4 years ago
February 28, 2021
2 replies
161 views

I was finishing up a project in Premiere Elements 2020 on my MacBook Pro running Big Sur 11.2.1 when the audio stopped playing in the project one day last week.

I am able to play the same video clips used in the Premiere project through Quicktime on my laptop and hear the audio.
All other programs have no issue with audio playback.
I've tried starting a test project twice with a video clip that contains audio that works in Quicktime that will not play the audio portion in my Premiere Elements project.
I've searched on the Community, on Google, and then tried Support today, only to be told it's not available on the weekends.

Any fixes out there for me to try? Thanks!

This topic has been closed for replies.

B

Bill Sprague

Community Expert

Check Edit > Preferences > Audio Hardware > Default Output. On my Windows computer that can be wrong as I switch between headphones and speakers in other applications. Be sure the selection reflects where you want to hear the audio.

M

Marcia5EEEAuthor

Participant

Thanks—I have checked and reset those settings several times. The audio
output works for all other audio, just not in Premiere Elements, and just
this week. It was working until I opened the project to finish it up.

S

Steve Grisetti

Legend

Is it only audio from this video clip that won't play or will no audio that you've added to Premiere Elements play?

M

Marcia5EEEAuthor

Participant

I haven’t tried just testing an audio only file, but video with audio (all)
clips that were working last week are no longer working, and new clips that
play in QuickTime won’t play the audio when imported into the current
project nor a test project.

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