Audio track not uploading in Elements 2020
I am using Elements 2020 to create my videos. The majority of the video clips I am using come from my camcorder Sony HDR-CX625. All this has been working fine untill ...
Some clips from my camcorder loose audio when uploading them into the Elements video editor. There is an audio track in the project timeline but no sound in it. After some checking I found out that the problem started with a video clip shot on 31-08-2022 and ended 24-10-2022. Between those 2 dates I shot about 300 video clips with my camcorder and they all have the same problem.
When creating a project in Elements, I can have clips with and without audio side by side. The clips from between the two dates above have no audio, all the others do have audio in the project timeline.
I do not recall to have changed any setting in my Sony camcorder.
When running the problem clips with e.g. Windows media player directly from my harddrive there is audio.
Following has already been checked/done:
Tried different ways of uploading the clips in Elements, did not help
Got in touch with Sony support, they responded it is a Adobe Elements problem.
Got in touch with Adobe support, they checked settings of my Elements, everything ok. Because of "good" and "bad" clips being side by side in a project, the settings of Elements should be ok. Together with the agent I converted some problem clips with "Handbrake", "wondershare uniconverter" and "VLC". The converted files had the same problem. Except for VLC, there was audio coming into Elements but the whole clip was out of sink between video and audio and the video was trimmed.
Anyone who can help me with this?
Thanks
Leen and Frans
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