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Ian007a
Participant
Mar 20, 2019 5:27 AM UTC
Question

AVCHD audio support for Premiere Elements in Windows 7

I just updated to 2019 and found that imported AVCHD video loses its audio component.  Some digging on the forums showed that Premiere now relies on OS codecs for Dolby, which works on Windows 8+, but I use Windows 7.  Does Adobe have plans to fix this?  Alternately, are there any workarounds that do not rely on doing file conversions before importing?

Adobe's official answer in the threads I saw was to upgrade my OS.  I happen to really dislike Windows 8 and 10, so that's not going to happen.  I'll find another video editor first.  I'm pretty angry that I bought a product purportedly compatible with my OS, only to find that critical functionality is missing.

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    9 replies

    Ian007aAuthor
    Participant
    Mar 21, 2019 4:38 AM UTC

    Thanks to the posters above for the information.  I suppose I can go back to PE 9, which is what I was using before.  PE 2019 doesn't seem to have much in the way of feature improvements, but it does seem to be less resource intensive, which is nice.  The ideal solution would be if someone shows up here who know how to install Dolby codecs on Win7 such that PE can use it.

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Mar 21, 2019 7:24 PM UTC

    The ideal solution would be if someone shows up here who know how to install Dolby codecs on Win7 such that PE can use it.

    Not going to happen.

    BTW its not a Adobe issue but a Dolby issue.

    You will have to upgrade Windows sooner or later as there will be no support after jan. 2020.

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    Mar 21, 2019 10:11 PM UTC

    Sony and Panasonic share some of the blame for establishing and promoting "AVCHD".  MP4 containers have no trouble with HD or UHD and two track audio. 

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    Steve Grisetti
    Legend
    Mar 20, 2019 11:50 AM UTC

    Adobe intentionally left support for AC3/Dolby audio to the operating system with version 2018 -- so they will definitely not 'fix' it.

    If updating your OS is not an option, you can downgrade to version 15 of Premiere Elements or earlier.

    Or, if that's a dealbreaker, I guess your only other option is to find another video editor.

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    Mar 20, 2019 3:13 PM UTC

    If you bought direct from Adobe, you can get a refund if you act quickly after the purchase:

    Return or exchange a non-subscription product

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