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davidm6207557
davidm6207557
Inspiring
May 22, 2018
Question

Broken after Windows 10 update?

  • May 22, 2018
  • 4 replies
  • 942 views

Today, Tuesday 5/22, there was a major Windows 10 update, and since then Elements is acting very strangely. Two significant issues: everything is in slow motion and there's no audio! And everything was working perfectly right before the update.

Have there been any other reports of problems after this update?

    This topic has been closed for replies.

    4 replies

    E
    ElisabetB
    Known Participant
    June 1, 2018

    To continue where I left off in my comments on May 24, I finished my videos while I had the sound working, closed Prem. El. yesterday, turned it back on today, and the sound still works.  So for me, this is solved.  Possibly thanks to whsprague's comment.  (I don't know if it was solved for David, the original poster.)

    timothyc61383381
    timothyc61383381
    Participant
    May 29, 2018

    In my case after the update video playback doesn't work at all, PE just stops responding altogether.  An uninstall/reinstall was suggested on the Windows forum but was not successful.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 30, 2018

    It is hard to beg for specifics, but without them it is hard to try to help.

    E
    ElisabetB
    Known Participant
    May 24, 2018

    I just went to Edit - Pref - Audio Hardware, as suggested by whsprague (thank you!), and I clicked on everything - but didn't change anything.  And the sound works now!!  BUT I DON'T KNOW FOR HOW LONG.  So I'm going to work on my project now, and will let you know how it turns out later.  I'm concerned it may not work next time, but we'll see.  I'm too chicken to try closing & reopening right now; I want to finish the video I'm working on first.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 23, 2018

    davidm6207557  wrote

    Have there been any other reports of problems after this update?

    Mine is fine after the update.

    davidm6207557
    davidm6207557Author
    Inspiring
    May 23, 2018

    Computers – they're only people, right? I just tried changing the audio output: nothing. Then I switched to the original output and not only did the audio work but everything was normal speed. Who the hell knows. Anyway, thanks for letting me know it wasn't the update.

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