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Participant
August 26, 2017
Question

BSOD while rendering PE15

  • August 26, 2017
  • 4 replies
  • 680 views

I was using Premiere Elements 9. Occasionally it would crash to blue screen while rendering. After a restart, it would work.

Recently it had quit working after a restart, and it crashes to the blue screen of death 100% of the time. So I upgraded to PE15 in the hopes that maybe a more recent program would do the trick. No such luck. Whenever I render the video, it goes for a bit then hits the bsod.

Windows 10 Pro

Gigabyte motherboard

Intel i7-4770K CPU @ 3.50GHz,

RAM 32.0 GB

64-bit

Updated: Videocard drivers, PE via the help menu, Quicktime,etc.

I've used BurnIn Test to see if there was a system problem, but it checked out A-OK.

I'm at a loss here, and haven't been able to output any videos for a couple of months now. Any help or suggestions will be greatly appreciated.

Thank you.

This topic has been closed for replies.

4 replies

Participant
December 10, 2017

Turns out the CPU didn't like running at 100% for too long. The bsod stopped and it now renders just fine running at 95% of the CPU processing power.

Participant
August 31, 2017

after the above two blue screens while chatting with the online help, I had another two bluescreens after they took control of my computer and renamed some files.

When I logged on tonight, I was told it is with their senior engineers and to expect a response in 24-48 hours.

I'll post the results in the hopes that it might help someone in the future.

Participant
December 9, 2017

Did you get a result? I seem to be having the same issue. Just installed and when I render, bsod. So frustrating.

Ann Bens
Community Expert
Community Expert
December 10, 2017

BSOD is usually a hardware issue.

Overheating?

Participant
August 30, 2017

Okay, live chat.

I un-checked the hardware acceleration as suggest. bsod

I rolled back my video drivers as suggested. bsod

I have plenty of space left on my hard drive. Still no idea why it's crashing on me.

Participant
August 29, 2017

Anyone? Bueller?

Legend
August 29, 2017

There's nothing obvious, based on the information you've provided. So bumping the topic isn't helpful.

Have you tried contacting Adobe Customer Care via chat? They can walk you through the process of troubleshooting your issues.

Customer Care

Participant
August 29, 2017

Actually, it did help. Thanks for the comment. No I hadn't gone through the issues with Adobe over a chat line. I didn't realize there was one.