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R
RIck_art
Participant
May 9, 2020
Question

Bug report : Freeze frame loosed aspect ratio

  • May 9, 2020
  • 2 replies
  • 280 views

Hi Adobe Elements QA Department-

The Freeze Frame tool looses the aspect ratio as it saves a frame. I use freeze frame to build green screen sections for my videos. The tool has worked perfectly for years, but now, my widescreen freeze frames are reformatted as square (or almost square). The color changes slightly as well. 

I've installed the latest updates, but the problem/bug persists.

A little help here!

Rick

 

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2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 9, 2020

Elements 2020: Just tested it on a hdv clip which has an aspect ratio of 1.333 and it stayed perfectly non-square.

    S
    Steve Grisetti
    Legend
    May 9, 2020

    I think I remember it being a problem on standard definition 720x480 video. But I haven't short on SD video in nearly a decade so I don't know if that's still the case.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    May 9, 2020

    Just tried it on a PAL and NTSC SD 4:3 clip: no issue.

    S
    Steve Grisetti
    Legend
    May 9, 2020

    Please note that this is a user to user forum. Not a way to contact Adobe. 

    That said, in my experience the freeze frame would only produce an anamorphic photo if your original source video used non-square pixels.

    Where did your original source video come from and what is its resolution?

     

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