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davids36662082
davids36662082
Participant
April 5, 2020
Question

Buying Adobe Photoshop Elements 2020

  • April 5, 2020
  • 2 replies
  • 230 views

Help!  My efforts to purchase this software are being cancelled.  Email sent to me:

 

We appreciate your recent order; however, we regret that we are unable to process the transaction at this time.

 

*** is this???

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 6, 2020

Try the German version on a free trial.  It is the same.  At install, you pick your language.  If it works buy a serial number.   If you are trying to buy from a USA site and you're in Germany, it might have a lot more to do with EULA, regulations, taxes and international relations than any stupidity at Adobe.   

Please consider installing a trial before you spend real money.   

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 5, 2020

It might be your internet connection, an Adobe server going down, your credit card's server going down or maybe even someone is staying home for the pandemic this week.  

 

What have you tried? Where are you trying to buy?  How many times have you tried?  Do you have to have it right now?  Have you downloaded the trial?  Are you haveing a bad day?  Who sent you the email?  Have you tried https://helpx.adobe.com/support.html

davids36662082
davids36662082Author
Participant
April 6, 2020

So, I have tried to buy online twice and the purchase has been rejected twice.  I am an American living in Germany.  I do not have any problems buying software from any other vendor, but I suspect Adobe has implemented something idiotic into their purchasing process.  I will call them tomorrow to find out WFT is going on.

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