Can't extract/run my purchase of Priemere

Can't extract/run my purchase of Priemere.

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Moved to Premiere Elements Forum. [Mod]

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Community Manager

Hi randyr,

Thanks for reaching out. I understand you have reported two issues here:

Am I right?

Could you share more details about the issues? A screenshot or video recording will be helpful.

We're here to help.

Thanks,

Shivangi

Participant

Also, why won't Adobe Premiers open my MOV file?

Randall Ray Ripplinger

Community Expert

Nothing to go on if you want help. You have to give more information.

Run a file in Mediainfo and post screenshot in treeview.

Also give info on Elments build, OS and computer specs.

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