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andreye21913518
andreye21913518
Inspiring
September 26, 2018
Answered

Can't import any video

  • September 26, 2018
  • 5 replies
  • 1791 views

I'm using Premiere Elements 2018 trial version on Windows 10. I also have QuickTime 7.6 installed.

When I'm trying to add any video (avi, m2v, mkv, mp4) I get "This type of file is not supported, or the required codec is not installed." error.

Those file are downloaded from internet as 'sample' files and I'm able to play them either in VLC or QuickTime.

Also, these files can be imported in other video editing software like Movavi, Filmora etc.

This topic has been closed for replies.
Correct answer andreye21913518

I've uninstalled C++ 2017 Redistributable Package x64 and x86 and reinstalled Premiere Elements. Installation went without any errors. But the result's the same - I still cannot import any video.

Adobe Customer Care doesn't seem to have a Premiere Elements choice to select at the first step.

Given that I think I'll stop trying to work with Premiere Elements and try other software.


After I installed Windows_MediaFeaturePack_x64_1803.msu it started working properly. I can also import videos from my iPhone which were shut with High Efficiency setting. Would be nice if Adobe Premiere would somehow indicate that something is missing in the system.

5 replies

S
Steve Grisetti
Legend
September 27, 2018

Wow! Great news, andreye!!!

S
Steve Grisetti
Legend
September 27, 2018

I know of no reason you don't have this pretty basic codec. So I'm not sure what's up at your end. But if I can't duplicate your problem, I can't help you work through it.

Do you have any standard AVCHD camcorder video? Or an MP4 that's not downloaded from a web site (other than the iPhone video)? It could be that the video on this site has some copy protection built into it, since it's providing commercial video.

andreye21913518
andreye21913518Author
Inspiring
September 27, 2018

Just created a quick video with Premiere Elements itself and exported it to *.mp4 with default settings. It's being played in QuickTime or VLS fine but again can't be imported back to Premiere.

S
Steve Grisetti
Legend
September 27, 2018

You can try uninstalling the program and reinstalling it. There is definitely something wrong on a fundamental level.

I'm assuming of course you've got a system with adequate (Quad core i5 or i7) power and lots of free space on your hard drive (100 gig?).

S
Steve Grisetti
Legend
September 27, 2018

I'm not sure what's going on at your end, andreye. I downloaded the very same clip from that site, unzipped the file and it loaded right into Premiere Elements 2018.

Are you starting a new project and adding only this file to it?

andreye21913518
andreye21913518Author
Inspiring
September 27, 2018

Yes, just started a new project ad tried it again with the same result.

Assuming that's a codec issue, how can I confirm that have/have not specific codecs installed on my machine?

As I previously mentioned I have QuickTime 7.6 installed (not Pro). Should I install anything else?

S
Steve Grisetti
Legend
September 27, 2018

High Efficiency video is a different animal. It uses H.265 encoding rather than traditional H.264 and at this time that codec is not supported by Premiere Elements.

Let's focus on one video. Are any of your MP4s not from an iPhone?

Open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. If it's a traditional H.264 MP4, we'll use it to troubleshoot your import issues.

andreye21913518
andreye21913518Author
Inspiring
September 27, 2018

General

Complete name                            : C:\Users\andre\Downloads\video\serenity_hd_dvd-trailer\Serenity - HD DVD Trailer.mp4

Format                                   : MPEG-4

Format profile                           : Base Media

Codec ID                                 : isom (isom/avc1)

File size                                : 80.0 MiB

Duration                                 : 2 min 19 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 4 802 kb/s

Movie name                               : Serenity - HD DVD Trailer

Performer                                : Universal Pictures

Genre                                    : Trailer

Recorded date                            : 2005

Encoded date                             : UTC 2007-05-30 05:20:31

Tagged date                              : UTC 2007-05-30 05:20:31

Cover                                    : Yes

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.1

Format settings                          : CABAC / 4 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 4 frames

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 2 min 19 s

Bit rate                                 : 4 675 kb/s

Maximum bit rate                         : 10.8 Mb/s

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 23.976 (24000/1001) FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.212

Stream size                              : 77.8 MiB (97%)

Writing library                          : x264 core 55 svn-655

Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x13 / me=hex / subme=6 / brdo=1 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=0 / threads=1 / nr=0 / decimate=1 / mbaff=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / wpredb=1 / bime=1 / keyint=250 / keyint_min=25 / scenecut=40 / rc=2pass / bitrate=4675 / ratetol=1.0 / rceq='blurCplx^(1-qComp)' / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30

Encoded date                             : UTC 2007-05-30 05:20:31

Tagged date                              : UTC 2007-05-30 05:20:35

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 2 min 19 s

Bit rate mode                            : Variable

Bit rate                                 : 128 kb/s

Maximum bit rate                         : 149 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 2.12 MiB (3%)

Encoded date                             : UTC 2007-05-30 05:20:34

Tagged date                              : UTC 2007-05-30 05:20:35

---------------------------------------------------------------------------------

This is for the video file I downloaded from H.264 Demo Clips | H264info.com so I assume it has the H264 codec.

S
Steve Grisetti
Legend
September 27, 2018

What steps are you taking to add the video to a project?

It's impossible that the program would be unable to edit any video.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
September 27, 2018

Maybe I can add to Steve's comments....

Video players like VLC and Quicktime don't have the constraints of non linear video editors or "NLEs" like Premiere Elements.

I don't work for or know Adobe policy.  But, every appearance is that Premiere Elements is aimed at people who shoot video with current cameras.  For that, it works very well.

Being able to edit video from random internet samples, ripped DVDs or video game screen capture software is not appear to be in the target for a Premiere Elements customer base.

andreye21913518
andreye21913518Author
Inspiring
September 27, 2018

Actually, my problems started with me trying to edit a video I shot with my iPhone 7 Plus with video format setting set to High Efficiency.

Later I tried editing a video with this setting set to Most Compatible with the same error.

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