can't import .mov file generated on iphone

I also had this problem plus since Elements uses the file create date on video when importing I wrote a Powershell program using MediaInfoCLI to get the media create date and then alter the create date to it. It also renames a file's extension from "mov" to "mp4". 

Here is the code

# This script is to set the creation date to the encoded date for MP4 & MOV files
# It uses MediaInfoCLI for finding required date
# It then renames "mov" files to "mp4" so Adobe can handle them

$currentFolder = "D:/Public/Pictures/2025";

Get-ChildItem -Path "$($currentFolder)" -File -Include *.mp4,*.mov -Recurse |
Foreach-Object {
$myDate = (&"C:\Program Files\MediaInfoCLI\MediaInfoCLI.exe" --Inform="General;%Encoded_Date%" $_.FullName).substring(4)
$myEncodedDt = [datetime]::Parse($myDate).ToLocalTime()

(Get-Item $_.FullName).CreationTime = $myEncodedDt
(Get-Item $_.FullName).LastWriteTime = $myEncodedDt

Write-Host Name is $_.FullName Encoded Date is UTC $myDate $myEncodedDt
}

Get-ChildItem -Path "$($currentFolder)" -File -Filter *.mov | Rename-Item -NewName { $_.Name -replace "\.mov$",".mp4" }

Note that this works for me, it possibly could be programed better/more correctly so test it and use it at your own risk.

My solution: I got a new iPhone 16, transfered files and settings from the old iPhone  But all the video I shot on the iPhone 16 had the same message "the importer reported a generic error."  All the video settings were exactly the same as the previous iPhone but it still wouldn't work. After a couple of frustrating hours, I thought maybe it was the audio and not the video causing the problem.  Sure enough, under "Settings: Camera: Record Sound" it was set for "Spacial Audio." I witched it to "Stereo" (like it was on the old phone), shot a test video,  and was finally able to add the media to my project.

What are the video settings in the iPhone.  How are you moving the files from the iPhone to your computer?  What choices and method are you using to "import"?  Which version of Premiere elements do you have?  When using HandBrake, what are your export settings?  What computer drive are you putting the project and media on?

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download