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K
kr66324481
Participant
December 9, 2019
Answered

Can't import MP4 (H.265) to Adobe Premiere Elements 15

  • December 9, 2019
  • 5 replies
  • 6979 views

Hello.I have a problem with DJI Mavic Pro 2 files. I can't import MP4 (H.265) video files on my Adobe Premiere Elements 15. It prompts a message: "This type of file is not supported, or the required codec is not installed." How do I solve this issue? Does Adobe Premiere Elements 15 work with MP4 (H.265) type files?

This topic has been closed for replies.
Correct answer Bill Sprague

"Would Premiere Elements 15 be updated to support H.265 video..." 

 

No.  Premiere Elements was created before H.265 had any importance.  

 

Before you spend any money on Premiere Elements 2020, be sure to take advantage of the free trial.  The primary purpose of H.265 is compression to smaller files.  That adds workload to the CPU and may cause slowness or other issues.

 

A common alternative is to use the (free) Handbrake program to convert from H.265 to more common H.264 MP4 files.  

5 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
December 9, 2019

Hi there,

 

Thanks for reaching out. Did you try the suggestions given by the experts above to import the HEVC files?

Did it help?

 

Let us know. 

 

Thanks,

Shivangi

K
kr66324481Author
Participant
December 10, 2019

Thank you guys for all the tips you've shared! I'll try converting with HandBrake this time, and will consider Elements 2020 for the future. 

    T
    TrashPanda420
    Participating Frequently
    September 13, 2021

    I'm having the same issue with 2020 use caution before buying.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 9, 2019

    And here is Steve's tutorial:

    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

      E
      Ernie27047923uxn4
      Participant
      November 9, 2022

      Thanks for the Handbrake tip, I have downloaded it and converted a file which I can get into Adobe Premier Elements 15...but   no sound !  sooo any ideas

       

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      December 9, 2019

      Short answer: NO (even with the codec installed)

      Need Elements 2020 to use H.265.

      Convert with HandBrake 

        T
        TrashPanda420
        Participating Frequently
        September 14, 2021

        Even then it doesn't work I have 2021 and I'll getting the same message.

        B
        Community Expert
        Bill SpragueCommunity ExpertCorrect answer
        Community Expert
        December 9, 2019

        "Would Premiere Elements 15 be updated to support H.265 video..." 

         

        No.  Premiere Elements was created before H.265 had any importance.  

         

        Before you spend any money on Premiere Elements 2020, be sure to take advantage of the free trial.  The primary purpose of H.265 is compression to smaller files.  That adds workload to the CPU and may cause slowness or other issues.

         

        A common alternative is to use the (free) Handbrake program to convert from H.265 to more common H.264 MP4 files.  

          S
          Steve Grisetti
          Legend
          December 9, 2019

          Assuming you're using Windows 10, you can try installing this HEVC codec.

          https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

           

          But the program will probably still not be able to use it. That is, as I said, a feature that's only been added in version 2020.

            S
            Steve Grisetti
            Legend
            December 9, 2019

            Most likely these are H.265 Mp4s. To find out for sure, open one of your MP4s in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

             

            H.265 video was not supported by Premiere Elements until version 2020.

              K
              kr66324481Author
              Participant
              December 9, 2019

              Thanks for the answer. Would Premiere Elements 15 be updated to support H.265 video, or there's no other way than to upgrade to Premiere Elements 2020?

              There's the report from MediaInfo:

              General
              Complete name : C:\Users\KR\Videos\Mavic Pro\DJI_0033.MP4
              Format : MPEG-4
              Format profile : Base Media
              Codec ID : isom (isom/iso2/mp41)
              File size : 1.75 GiB
              Duration : 2 min 30 s
              Overall bit rate : 99.9 Mb/s
              Encoded date : UTC 2019-07-13 12:49:21
              Tagged date : UTC 2019-07-13 12:49:21
              Writing application : Lavf56.15.102

              Video
              ID : 1
              Format : HEVC
              Format/Info : High Efficiency Video Coding
              Format profile : Main@L5@Main
              Codec ID : hvc1
              Codec ID/Info : High Efficiency Video Coding
              Duration : 2 min 30 s
              Bit rate : 99.9 Mb/s
              Width : 3 840 pixels
              Height : 2 160 pixels
              Display aspect ratio : 16:9
              Frame rate mode : Constant
              Frame rate : 23.976 (24000/1001) FPS
              Color space : YUV
              Chroma subsampling : 4:2:0
              Bit depth : 8 bits
              Bits/(Pixel*Frame) : 0.502
              Stream size : 1.75 GiB (100%)
              Encoded date : UTC 2019-07-13 12:49:21
              Tagged date : UTC 2019-07-13 12:49:21
              Codec configuration box : hvcC

               

               

               

               

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