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ShaneRoney
Known Participant
September 6, 2023
Question

Can't import PSD files after update

  • September 6, 2023
  • 2 replies
  • 988 views

I am using Premeire Elements 2020 and Photshop 2023. I am not sure what happned with Photoshop about a month ago, but I can no longer import any PSD files into Elements. I get the "importer reported a generic error" message, which is not at all helpful. Files I created before will still import fine. If I open an old file and resave it, it will not import. I have checked all the colorspaces and I can't find any difference in the files that will and the ones that won't import. If I make a PNG file, that will import fine, but not the native Photoshop file. Can anyone help? 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 7, 2023

If you are on Windows I will GUESS that a Windows update has changed 'something' in how Windows interacts with that older version of Premiere Elements

 

What is your brand/model video adapter?

What happens fairly often is that an internal Windows component changes how the video system works and a new device driver is needed

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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ShaneRoneyAuthor
Known Participant
September 7, 2023

If there was a windows issue, wouldn't that make all Photoshop files not import? My probalem is that everything created in Photoshop before about a month ago still works fine. I can import old files and there is no issue. All new files I create get that entirely unhelpful generic error. My experience and common sense leads me to think that something changed in the last Photshop update since that's the one thing that is now different. 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 8, 2023

You need to go to the Photoshop forum to ask about a Photoshop problem

 

Photoshop ecosystem - Adobe Support Community

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
September 6, 2023

To test this I created a 16 bit PSD from a RAW in Lightroom Classic.   From there I imported it into both Photoshop and Premiere Elements 2023.  I can't try Photoshop Elements 2020 because I no longer have it.  

 

Where did the PSD files come from that you can't import?  Can you post a sample here for me to try?

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ShaneRoneyAuthor
Known Participant
September 6, 2023

Thanks, I appreciate you looking at this. I am using Elements 2020 and the full version of Photoshop 2023. The file is one I created in PS. It's attached along with another file that I can import. It's a very simple tranparent background with some black areas.

 

File Grid-Vert_Bars.psd will not import

File Grid-Vert.psd will import

 

I can't find the difference in these files that would cause this.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
September 6, 2023

Both files imported and opened in Photoshop Elements and Premiere Elements 2023.  In Photoshop Elements, the backgrounds have the pattern that displays when it is clear and the bars are visible.   In Premiere Elements the both showed as entirely black when viewed on the timeline alone.  When put above a clip on Video 2 over Video 1, they display with the black bars as expected.   I see nothing wrong with the files.  

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