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birgit_5877
Participant
August 29, 2024
Question

Can't make a back up catalogus

  • August 29, 2024
  • 2 replies
  • 280 views

hi, i tried to make a back up from my catagogus, but it does.t work. I tried the full back up and the incremental backu up. After I click 'save back-up', it starts preparing and does.nt go through.
Anybody have an idea what I can do? Thanks!

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 31, 2024

Do you have enough free hard drive space?

B
birgit_5877Author
Participant
September 2, 2024

thank you for your response. Yes, I think so. I use an external hard drive and it says there is 854 GB space. I'm not sure how much space I need

 

S
Steve Grisetti
Legend
August 30, 2024

Can you describe the steps you took to make the backup?

 

Also, are you backing up to an external hard drive?

B
birgit_5877Author
Participant
September 2, 2024

yes, thank you.

  1. when I open adobe elements Organiser, they ask me if I want t make a back up
  2. I choose back-up catalogus
  3. Then Files are prepared and I get 2 options: full back-up and incremental back up. 
  4. I tried both, (made a full back up before), but let's say I choose fulle back up
  5. It starts counting 'mediasize' and I have to choose where I want to save the backup. I choose an external hard drive
  6. I choose map 2024 and then the problem starts: 'a moment the bach-up is preparing'
  7. After that it doesn't do anything anymore. I can only close the program and start all over..
    You have any idea what I can do?
  8.  
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