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Participant
December 27, 2021
Question

Can't open Premiere Elements 2019

  • December 27, 2021
  • 3 replies
  • 181 views

Hello
I need this fixed right now as I need it and paid for it.
I used it last week and today it wont open. I have also tried launching the application only - still does not work. 

It keeps loading and loading then the tab disappears.
How do I fix this? And where is the support chat?

 

Regards,
Andreas

    This topic has been closed for replies.

    3 replies

    Community Expert
    December 27, 2021

    The hardest thing to help with on this forum is when Premiere Elements stops working after a period of working well.  The program code does not change.   It forces a look at the computer itself that includes changes, updates and even pending failures.   The easist thing to do with the greatest results it a full uninstall followed by a fresh installation.   That will not effect existing projects.

    John T Smith
    Community Expert
    Community Expert
    December 27, 2021

    >used it last week and today it wont open

     

    What about your computer has changed? Has Windows or Mac done an update?

     

    Nobody can help without the DETAILS that you have not provided

    John T Smith
    Community Expert
    Community Expert
    December 27, 2021

    First, this is not Adobe support, it is a space that is provided by Adobe for users to help each other

     

    You need to provide details for anyone to help
    Mac or Windows and exact version of the operating system
    Exact Premiere Elements version
    CPU brand and model and clock speed
    Video adapter brand and model and driver version and amount of video ram
    Number and size and type of hard drives