Can't re-install Premiere Elements 11

Question

I have an old Premiere Elements project that I need to open in that program. (Premiere Pro says it can't open it because there is some problem.)  When I try to re-install Elements, it will not accept my user name/password. I have the password as 6 groups of four digits each, separated by dashes. I'm certain it is correct, and I have tried entering it with and without the dashes. As for user name, I've tried my first name, first and last names, initials. Nothing works. Any suggestons would be apreciated!

John T Smith · Answer

What you are calling password is a serial number, and it may be correct (do NOT post a serial number in a public forum)

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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