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ThatOtherMatt
Participant
June 27, 2017
Answered

Can't sign in after Windows 10 update

  • June 27, 2017
  • 1 reply
  • 329 views

I have Premiere Elements 7.0 (I know. Don't judge!) and since the last big Windows 10 update (Creators?) it asks me for my Adobe ID. Which it never did before. When I put in my ID it connects to photoshop.com for a bit, then says that "photoshop.com is currently unavailable. Try back later or check your network connection. Error 400."

I also tried to create a new ID, but the box that shows the code to type in is blank. ???? Click the link "Can't see the code?" and nothing happens! Very frustrating.

Haven't had time to explore too much yet, but PSE (same bundle) doesn't seem to be opening either. I NEED THESE ASAP to finish a project for this weekend!! I know I can get the v.15 bundle for $100, but I really don't have the extra money right now.

Any suggestions?

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    Photoshop.com was closed down many years ago. So that could be a contributing factor.

    Have you uninstalled and reinstalled Premiere Elements 7 since the OS upgrade?

    1 reply

    S
    Steve GrisettiCorrect answer
    Legend
    June 27, 2017

    Photoshop.com was closed down many years ago. So that could be a contributing factor.

    Have you uninstalled and reinstalled Premiere Elements 7 since the OS upgrade?

    T
    ThatOtherMattAuthor
    Participant
    June 27, 2017

    That was going to be my next step. I'll report back the results.

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