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cptmcnair
Inspiring
June 3, 2018
Question

Can't use MTS because no audio

  • June 3, 2018
  • 1 reply
  • 343 views

My wife is a nurse and has to produce videos. Her office has a Sony camera. We found out after purchasing Premiere Elements that we can't use Elements since you chose not to work with the most popular audio format.

I can't load Premiere on my Win 10 computer due to HIPAA. Her computer has Win 7. We paid $70 and we're stuck with an inferior product since you can't return software.

SO, I need you to fix this. There is no excuse that a company like Adobe can't work with Dolby.

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    1 reply

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    cptmcnairAuthor
    Inspiring
    June 3, 2018

    And there's not a place to change the settings in the camera.

    S
    Steve Grisetti
    Legend
    June 3, 2018

    I don't see a question so maybe you aren't looking for an answer. But here goes anyway.

    It's unfortunately a Windows 7 issue. Windows 7 doesn't supply the necessary component for Premiere Elements 2018 to work with AC3 audio. Windows 10 has no problem working with it.

    This component used to be a part of Premiere Elements, and was up through version 15. If you can get a copy of version 15 or older (which should be cheap, since it isn't the current version) you can still edit on Windows 7.

    Finally, how do you know you can't return the software? Have you tried?

    Adobe will usually accept returns within 30 days. I suppose if you bought it from another vendor, however, you'll need to work with their return policy.

    S
    stever41713274
    Participant
    June 6, 2018

    Windows 10 does not do anything to resolve the Dolby audio issue with Premiere Elements 2018.

    It does seem to fix issues between Dolby and Premiere CC 2018.

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