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ADOBE_PHOTOSHOP_ALBUM_2_O
Participant
January 3, 2018
Answered

CANCELING

  • January 3, 2018
  • 3 replies
  • 437 views

Why do I  have so much trouble trying to cancel  ADOBE  PREMIERE ELEMENTS 2018 AND GET MY MONEY REFUND ADOBE KEEPS SENDING ME AROUND  1 WEB TO ANOTHER   PLEASE HELP ME  I AM 76 YEAR OLD  THANK YOU DAVID

    This topic has been closed for replies.
    Correct answer Ann Bens

    I made your request known to an Adobe representative.

    Will be contacting soon.

    3 replies

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    January 6, 2018

    Hi David,

    he Adobe ID here in forums has no subscriptions.

    Can you please provide the following details via private message or DM at @AdobeCare

    1.Last 4 digit of Credit card number

    2. Date of Expiry

    3. Type of card (Visa/Amex)

    4. Name of card holder

    5. Amount & date charged

    6. Country

    We can try to investigate further on this.

    Regards

    Rajashree

      Ann Bens
      Community Expert
      Ann BensCommunity ExpertCorrect answer
      Community Expert
      January 4, 2018

      I made your request known to an Adobe representative.

      Will be contacting soon.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 3, 2018

      If you purchased it directly from Adobe less than 30 days ago, see here:

      Return, cancel, or exchange an Adobe order

      If purchased elsewhere, you will have to contact the vendor you purchased it from.

      S
      Steve Grisetti
      Legend
      January 4, 2018

      Bob is right. You are posting to a user-to-user forum. There are no Adobe people here.

      You'll need to reach Adobe via chat using the link in Bob's post.

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