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SB-Admin
SB-Admin
Participant
December 6, 2021
Question

Cannot activate Premiere Elements 15, serial invalid

  • December 6, 2021
  • 2 replies
  • 720 views

I have two valid serial numbers for Premiere Elements 15 on Windows. Now that I'm trying to reinstall, I'm told that the serial is invalid. Adobe confirmed for me this morning the serials are good. Please help?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 7, 2021

Are you trying to use a Photoshop Elements serial number on Premiere Elements?

Are you trying to use a Mac serial number on Windows or a Windows serial number on Mac?

Are you sure the serial number is for version 15?

M
Matt22575393vylj
Participant
January 10, 2022

Hi same issue.  Reinstalled Premiere Elements 15 on my new upgraded pc (uninstalling on previous pc).  Both are Windows 10.  Using the same serial number that I've always had - it came with the software.

 

Just disconnected from G. Naresh via Adobe support chat.  He has verified that I have a valid serial number, but cannot provide any assistance or point me towards anyone else that can assist.

 

He is willing to sell me a subscription though...

 

I relayy do not want to purchase a subscription when the version I legitimately purchased won't validate on the new pc.  Any help would be greatly appreciated.  Thanks!

M
Matt22575393vylj
Participant
January 10, 2022

Typo.... last paragraph should start with "I really do not want"

 

sigh...

S
Steve Grisetti
Legend
December 6, 2021

How did Adobe confirm that the numbers were numbers were correct? And why did they not offer support?

 

Also, why do you have TWO serial numbers for Premiere Elements?

 

Are you trying to install onto the same operating system you installed on before?

SB-Admin
SB-AdminAuthor
Participant
December 6, 2021

Adobe chat support checked the serials directly and said they are good. I don't remember why I have two, maybe from two purchases in the past, and I'm not sure why they told me to come here for support instead of helping me directly. It's installing on W11, I had W10 before but it makes no difference. The software itself works and all my CS6 software works, so it's not an OS issue.

S
Steve Grisetti
Legend
December 7, 2021

If your serial number is valid, I don't know any reason the program would not install.

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