Cannot backup Elements 12

Forum|Forum|8 years ago
January 21, 2018
2 replies
332 views

When I try to backup Elements 12, the software locks up. If I can't back up the catalog and pictures, I am afraid to even try to upgrade. I have one catalog and I library of pictures is 145 GB.

This topic has been closed for replies.

S

Steve Grisetti

Legend

I'm still not sure what steps you're taking to backing up. I assume you're using the feature in the Organizer and that you're working over a USB connection to a conventional hard drive. Which, based on what you've told me, is empty -- but I still don't know how large it is.

But based on those assumptions, I'm still not sure why you're having problems.

A

Anonymous

Step 1: Open Photoshop elements 12

Step 2: Click on File

Step 3: Click on Backup Catalog

system churns and churns and never responds

I never reach the stage of selecting where I want to back up. The hard drive is 1TB, but I never get to the place to select it.

Alternatively, when I bring up Photoshop Elements, it pops up the following message. When I click on Backup Catalog, the same things happens. It gets stuck and eventually I end the task.

S

Steve Grisetti

Legend

Sorry, but I don't see a command to backup your catalog under the Photoshop Elements 12 File menu.

S

Steve Grisetti

Legend

What exactly are you backing up to where -- and how?

How much free, clean, defragmented space is left on your computer's hard drive and how much space is on the drive you are backing up to?

A

Anonymous

Well, my intent is to back up to an external hard drive that is empty. However, as soon as I click on "backup", it locks up. I have 314 GB of used space and 150 GB of unused space. I have even taken my computer in to check for viruses, etc and general cleanup in case that was causing the problem.

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