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franco1862
Participant
November 20, 2017
Answered

Cannot hear audio on playback

  • November 20, 2017
  • 4 replies
  • 966 views

When playing back clips in Premier Elements 15, I cannot hear the audio. It worked fine the other day, but just stopped now. Audio speakers work fine with all other programs on the computer, and I can see the audio levels moving on the screen. I'm running Windows 10. Any ideas? 

This topic has been closed for replies.
Correct answer Bill Sprague

In Premiere Elements open Edit>Preferences>Audio Hardware.  Look at the settings and try other options presented.  For reasons unknown, those setting can change and stop the audio from playing.  On my computer they once appeared changed by a routine Windows 10 update. 

Good luck getting this fixed!

Bill

4 replies

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haroldp91729177
Participant
June 17, 2018

i went to audio hardware page and both input and output hardware are listed as not working.  there are no other options on the dropdown menus.  how do i enable?  the speakers work with external programs!

windows 10 surface pro 4.

thanks!

peconicgp
peconicgp
Participant
December 3, 2017

Thank you!  This fixed my issue to that had me a minute away from destroying my $2k computer....

B
Community Expert
Bill SpragueCommunity ExpertCorrect answer
Community Expert
November 20, 2017

In Premiere Elements open Edit>Preferences>Audio Hardware.  Look at the settings and try other options presented.  For reasons unknown, those setting can change and stop the audio from playing.  On my computer they once appeared changed by a routine Windows 10 update. 

Good luck getting this fixed!

Bill

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franco1862Author
Participant
November 21, 2017

Thank you. That's exactly what happened. It was the result of a recent Windows 10 update. The speakers were turned off, and I was able to turn them back on .

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 21, 2017

Good job!  It is weird how stuff like this happens.

williebegoode
williebegoode
Participating Frequently
November 20, 2017

Hi Franco1862,

Before doing this, make a backup of everything and export the work you've done so far.

Here's one possible solution.

1. Load your video/audio

2. Select the Video/Audio pair and from the Clip menu choose Unlink Audio and Video

3. Select the audio portion of the clip and then open the Export & Share menu and select Audio

4. Choose a different audio format and export the audio.

5. Delete the audio portion on the Timeline and drag the new audio to the Project Assets.

6. Drag the audio clip from the Project Assets and place it where the old one had been.

Give that a try, and while it may not work, it's worth a try.

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