Known Participant

Question

Cannot Import iPhone HEVC 30fps Files in Premiere Elements 2023 (trial)

Forum|Forum|3 years ago
October 17, 2022
2 replies
3496 views

I decided to do something with all our iPhone video clips and wanted to try the latest version of Premiere Elements but Elements will not load the files. Please see trhe attached photos. the HEIF and HEVC extensions are installed and I am running Windows 11 Pro x64. I hope this is something simple.

Thanks for your help.

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Adobe Employee

Hi,
HEVC is supported in Trial mode. You need to download the HEVC video extension by going to Help -> Online Support.

Search HEVC there and download the extension from the link provided.

Legend

But is HEVC supported in 4K video?

Community Expert

Community Expert

HEVC 4K30 from my 4 year old Samsung S9 phone works OK in PrE 2023 on my i7 Lenevo laptop.

Community Expert

Community Expert

HEVC is not supported in trial.

Known Participant

Thanks @Ann Bens, I guess I need to purchase it and quickly evaluate whether I want to keep it.

Community Expert

Community Expert

If you buy from Adobe there is a 30-day money-back guarantee.

You do need the codec installed.