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Participant
December 2, 2019
Question

Cannot Import .mp4 into Photoshop Elements Organizer 2020

  • December 2, 2019
  • 2 replies
  • 2571 views

I am trying to import some .mp4 files from my GoPro into Photoshop Elements Organizer 2020.  All files are in the same folder, all videos are created on the same date, by the same camera within minutes of each other.  I have no problem importing them into PremierElements 2020 or playing them using VLC.  But Photoshop Elements Organizer 2020 will import some, but hangs up on others at around the 44% mark.  The program is hard locked and I have to end the task to close it.  I have searched the Web and I found a suggestion that says to change the extension from .mp4 to .mpg.  I tried this and PEO successfully imported it, but I can't accept this as a solution.  Anybody have any idea what might be the problem?

I am going to try reinstalling the software to see if that helps.  Thanks in advance for any help.

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2 replies

Participant
November 13, 2020

I am still running into this exact same issue on Windows 10 Pro (20H2 version). Import would hang as soon as it tries to import a mp4 file. There is no issue with mp4 file as I'm able to play it fine. Also noticed if I import the mp4 file individually it imports fine, but always hangs on the same mp4 file when importing the entire folder. I'm stuck since I have several GB of files and unable to import any of them. Is there a bug fix for this issue ? Please help.

 

Here is the version I'm using.

Elements Organizer 18.0.0.0
Core Version: 18.0 (20200105.m.139301)
Language Version: 18.0 (20200105.m.139301)

Legend
November 14, 2020

You say you're trying to open it in the Organizer -- and not in Premiere Elements? Why is that?

 

What device or software created this MP4?

Participant
November 14, 2020

I am importing all my photos and videos from my hard drive into Organizer to sort through them and add them into albums that I will later use in either Photoshop elements or Premiere Elements. It does not make sense to import everything into Premiere elements.

 

Almost all videos came from my phone and some of them may where shared videos from others. Regardless of source or corrupt file or unsupported codec, the app should not hang during the import. In my opinion, it should just skip the file and import the others and report which files were skipped. 

Community Expert
December 2, 2019

Since you have the latest version, you have access to online chat sessions with Adobe paid staff for technical problems.  They can operate your computer remotely to determine what is happening.   

 

https://helpx.adobe.com/contact.html

Participant
December 2, 2019

Great suggestion, actually that hadn't dawned on me. I also received an email from an Adobe rep letting me know I can also send an email.