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Participant
December 20, 2022
Question

Cannot install premiere elements

  • December 20, 2022
  • 2 replies
  • 167 views

Hello,

I want to install premiere elements on my new PC. I removed it from my old PC but now the new PC says that max numbers of computers are using it. This is not the case, I just signed out and removed from my old PC. How can I fix this.

 

Thanks,

Morice

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
December 20, 2022

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Legend
December 20, 2022

Contact Adobe Customer Care via chat and they will release your serial number.

https://helpx.adobe.com/contact/what-contact-options.html