Cannot Validate Adobe Premier Elements12

Forum|Forum|3 years ago
May 19, 2022
3 replies
422 views

I cannot open Adobe Premier Elements 12 because it will not "connect to the internet to validate my serial number." I purchased this program years ago and have had no issues with opening it until a few months ago. I have tried many different ways to fix the issue, including the following instructions posted on Adobe:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

I still am unable to use this program. What else do I need to try to fix this issue?

Sincerely Frustrated,

Megan

Error or problem

This topic has been closed for replies.

Correct answer John T Smith

If you have Windows 7 read this
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

John T Smith

Correct answer

Community Expert

If you have Windows 7 read this
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

M

Megan244136386shaAuthor

Participating Frequently

Thank you. I will take a look at this. I have Windows 7.

S

Steve Grisetti

Legend

You don't say what operating system you're using or if this is a new or oler installation of the program -- but try right-clicking on the program's icon and selecting Run as Administrator.