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Participant
July 27, 2020
Question

Cant acces Premiere elements

  • July 27, 2020
  • 2 replies
  • 210 views

New computer , moved all my stuff via timemachine (succesfully !) but trying to start up previous video projects ends with a new "sign in" . Ive connected to Apple account wich say all set with the application and then new sign in . When I go via "sign in " with my  adobe identity (new and accepted password) it just bounces back to "sign in" . all above happends when I try to open a new project....

 

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2 replies

Peru Bob
Community Expert
Community Expert
July 27, 2020

Time Machine will not properly move Adobe applications.  You need to do an uninstall, possibly use the Cleaner Tool, and then do a proper installation from disc or an installation file.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Legend
July 27, 2020

Have you tried uninstalling/reinstalling the software?

Which version of the program do you have on which OS?