Cant change linked account or activate

Forum|Forum|2 years ago
October 14, 2023
2 replies
383 views

I am trying to change my linked email when I first click Video Editor shown in screenshot. when I click change account it takes me to google where it says im all set to close page and return to app. however the app just shows a white screen and I cant do anything. this is so frusterating.

Error or problem

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Bill Sprague

Community Expert

In my system, I can go to my Adobe account directly at: https://account.adobe.com/. On the right side of the page, half way down is a link for changing email. I can get to the same place by opening Premiere Elements and selecting "Manage My Account" from the Help Menu.

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William32994507g3c5

Participating Frequently

Hello Bill, This app is seriously messed up. I am logged in with the email that i dont want as its linked to a trial version. when i press manage account it opens a browser that takes me to the account i want to be logged in as. the emails dont even match!!!! Help!! Can I get a refund and just buy with this other account?