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bobm75840775
Participant
September 6, 2022
Answered

changement carte mere premiere element demande la clef d'activation

  • September 6, 2022
  • 2 replies
  • 250 views

Bonjour,

quel enfer pour contacter adobe ...

j'ai changé ma carte mere et j'ai oublié de desactivé le produit adobe premiere element.

Résultat premiere ne se lance plus j'ai tout essayé comme desactivé l'appareil sur mon compte mais aucun appareil apparait alors que je rentre le numero de serie au demmarage il me dit bien qu'il est activé sur un autre appareil.

j'ai desinstallé reinstallé, fermé des sessions sur mon compte ... rien a faire.

Impossible de les contacter aucun sav rien, plusieurs projets videos et plus moyen d'ouvrir premiere element.

je sais plus quoi faire.

a votre bon coeur

This topic has been closed for replies.
Correct answer John T Smith

When you can't properly deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 6, 2022

When you can't properly deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

B
bobm75840775Author
Participant
September 6, 2022

Pour ceux qui ont le même problême que moi:

j'ai contacté via le tchat un employé d'adobe qui a reglé le probleme.

 

S
Steve Grisetti
Legend
September 7, 2022

Please mark this question as correctly answered, bobm.

S
Steve Grisetti
Legend
September 6, 2022

Log into this page and click the Chat box in the lower right corner to contact Adobe.

https://helpx.adobe.com/contact/what-contact-options.html

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