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efraimp
Participant
December 12, 2023
Question

Chroma key and others disappeared from my Premiere Elements 2024

  • December 12, 2023
  • 3 replies
  • 2306 views
After installing the program all worked well including the Chroma Key. The following morning suddenly many key functions disapeared from the available selections of functions. Maybe due to an update of the software that was done at night. I reinstalled the purchased version and the function did not come back. I had to go back and use the 2022 version that I had earlier,
I am using windows 11 PC and curently not using the 2024.
Emailed support and they asked for the serial number, which I sent back a few days ago. Hope to get a solution soon.
Attached are a couple of screenshots shwing what is availablke in version 2022 and what is available in version 2024. 
If anyone had a similar problem and solved it I would like to do get advice.

 

    This topic has been closed for replies.

    3 replies

    G
    Giancarlo34533389bhto
    Participant
    January 2, 2024

    Buongiorno,

    segnalo lo stesso problema: acquistato Premiere Elements 2024, prima carrellata sugli effetti, verifico la presenza del "Chroma Key".

    Dopo due settimane volevo utilizzarla ma, chroma key sparito!

    Ora sto leggendo queste righe e vedo che il problema non è solo il mio, però per usare il chroma key è chiaro che dovrò cercare qualche altro programma.

    _
    Community Manager
    _VarunChawlaCommunity Manager
    Community Manager
    December 20, 2023

    Hi @efraimp no effects were removed in PRE 2024. This is a bug which has happened in last couple of weeks and we are diagnosing this to offer a fix.

    N
    Nyk344976760ux5
    Participant
    December 28, 2023

    hi, got premiere elements 2024 a couple days ago. the 'ghosting effect' is missing, though it is included in the adobe premiere effects reference list [https://helpx.adobe.com/premiere-elements/using/effects-reference.html]. [dated 2022]. i am on windows 10.  is this going to be restored, or will i have to find other solutions for editing? thanks. 

     

    is this going to be restored, or am i going to have to find

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    December 28, 2023

    The Manual is misleading, as it is still on 2022: many effects have been removed from the 2024.

    Ghosting has been dropped accidental too.

    No idea when of if this is going to be restored.

    If you do not like what you are seeing: ask for your money back within 30 days from Adobe.

     

    @_VarunChawla 

     

    You need to have Adobe update the online manual.

    Several topics are obsolete > misleading customers.

    S
    Steve Grisetti
    Legend
    December 12, 2023

    On my Windows 11, all seems to be fine. These effects are still functional -- though they do have strange flags on them.

    E
    efraimpAuthor
    Participant
    December 12, 2023
    Windows 11 home version 23H2
    Efraim Petel
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    December 12, 2023

    Looks like chroma key has been dropped from the program as many other effects were dropped from 2023.

    @Steve Grisetti the strange flag means the effect is gpu accelerated.

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