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realistic_Canvas5E43
Participant
July 8, 2019
Question

Compressor / Decompressor problem with Organizer macOS 10.14.5

  • July 8, 2019
  • 3 replies
  • 1106 views

Hi,

i get the error message when playing mp4/mov videos.


"The selected file cannot be played because the computer does not have the required codec. (Compressor / Decompressor)"

This problem is not permanent, sometimes it works and after a restart it does not work again.

Videos can always be played with all other programs, be it Quicktime, VLC or Adobe Premiere.

Reinstalling didn't help.

Programm is Adobe Elements Organizer 2019 with macOS 10.14.5 Mojave.

Can anyone help with the error?

BR

Thorsten

    This topic has been closed for replies.

    3 replies

    S
    Steve Grisetti
    Legend
    July 10, 2019

    You're having trouble editing this video on a Mac!? That's very strange. There is nothing about this file that would indicate it would be a problem to edit in Premiere Elements or any program.

    But try this anyway. Take one of the files and change the .mov suffix to .mp4. See if that makes a difference. If it doesn't, you can change it back.

    But that file is as otherwise as basic and standard as they come.

    What model of camcorder did this video come from and how did you get it into your computer?

    R
    realistic_Canvas5E43Author
    Participant
    July 11, 2019

    I can open and edit any video with any program, Adobe Elements Premiere, GoPro Studio, VLC, Quicktime without any problem.

    Changing the file suffix doesn't help either.

    Most of the videos are from GoPro 2/4/7 Sony Alpha or from GoPro Studio and Adobe Elements Premiere.

    J
    joel0477
    Participant
    November 3, 2019

    I have the exact problem and cannot work out how to fix it.  Frustrating.

    S
    Steve Grisetti
    Legend
    July 9, 2019

    Did you set MediaInfo's View to Text? These don't look like complete media reports.

    R
    realistic_Canvas5E43Author
    Participant
    July 9, 2019

    S
    Steve Grisetti
    Legend
    July 9, 2019

    Open your MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

    Once we know the specs of that MP4, we'll better be able to advise you.

    R
    realistic_Canvas5E43Author
    Participant
    July 9, 2019

    Thanks for the feedback. But it doesn't matter which video I want to open, it affects everyone.

    But as said not always

    BR

    Thorsten

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