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miker15340976
Participant
January 26, 2022
Answered

Couldn't start Update Manager error, cannot update Adobe Elements on my Mac

  • January 26, 2022
  • 2 replies
  • 361 views

I had been prompted to install an update on both Photoshop and Premier Elements (2021 Suite) to 2021.4. However, when I try to instal (either "now" or "Install at exit"), two windows pops up stating: 1) "couldn't start update manager. Retry after some time" and 2) "Choose an application to open the document URL..."

I am using a 2018 MacBook Pro and running Big Sur v.11.6.2.

 

Any help would be greatly appreciated.

 

Mike

This topic has been closed for replies.
Correct answer John T Smith

From memory of what other users have posted

 

Download the current trial installer(s) and do a fresh install, with your serial number(s)

 

You may need to UN-install what you have before doing the fresh install

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 26, 2022

Here are the links

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html

M
miker15340976Author
Participant
February 1, 2022

Thank you for your help! I uninstalled and reinstalled the Elements suite as you suggested. It installed better and easier than it has in the past. Since the fresh install, I am not prompted to update yet, but I trust the problem is respolved. Thank you again for your prompt help, I am sorry I have not been as prompt in getting to your fix.

Mike

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 1, 2022

>Since the fresh install, I am not prompted to update

 

As far as I know, the 'trial' downloads are always up to date with the latest version

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 26, 2022

From memory of what other users have posted

 

Download the current trial installer(s) and do a fresh install, with your serial number(s)

 

You may need to UN-install what you have before doing the fresh install

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