crash while opening folders to add media
Hello,
having problems with Premiere Elements 14 NL-version, when trying to add media from 'files and folders'.
As soon as I click that option, PE will crash with the info that the program doesn't work anymore.
Am using win7, 32 bits, 16Gb ram (or whatever win7 will use), checked for over 2o hours by memtest 86+, as far as I know all drivers are updated.
Bios, videocard (Geforce GTX 750 Ti 2Gb ddr5), soundcard, network, win7, virusscan Kaspersky, all up-to-date.
Inspecting the error I have found:
name of the error module HSL.DLL, version 14.0.0.0
exceptioncode: 0xc0000005
error offset: 0x00282a53
id error proces: 0x17e8.
Have this problem for more than three weeks now.
It is difficult for me to add info to a web-based application since FireFox has troubles too, keeping stable long enough to post a message.
Hope you can give me some direction where to find a solution for this crashes.
Thank you for sharing time with this problem.
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