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quinnm46867151
Participating Frequently
August 27, 2018
Answered

Crashing

All of sudden this program started crashing. Can I have some one fix it or send me the latest version please?

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    Steve GrisettiCorrect answer
    Legend
    August 27, 2018

    If you want to speak with an expert, you'll need to go to Customer Care via Chat.

    Contact Customer Care

    Although they provide support only for the current version of the program, so they may not be able to help you. Which is why your best bet is to work with the friendly and knowledgeable people on the user to user forum.

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    11 replies

    Steve Grisetti
    Legend
    August 28, 2018

    Wow. You're welcome.

    So much for our friendly forum...

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 28, 2018

    I'm locking this thread, as the OP clearly has no intention of listening to advice given here.

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    Steve Grisetti
    Legend
    August 28, 2018

    Bob, you've got me blushing!

    Bob, the way, is no slouch either. He's been on these forums nearly as long as I have.

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    quinnm46867151Author
    Participating Frequently
    August 28, 2018

    You all talk a terrible game. The solution was for them to give me the updated version of the program for free as usual. I turned it of an on again enough. I’m the expert now. 

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    Steve GrisettiCorrect answer
    Legend
    August 27, 2018

    If you want to speak with an expert, you'll need to go to Customer Care via Chat.

    Contact Customer Care

    Although they provide support only for the current version of the program, so they may not be able to help you. Which is why your best bet is to work with the friendly and knowledgeable people on the user to user forum.

    Translate
    Steve Grisetti
    Legend
    August 27, 2018

    You don't say which program you're using or which version on what operating system.

    But that said, this is not Adobe and we can't send you any fixes. This is a user to  user forum.

    If you'd like help you'll need to give us more information.

    Which version of the program are you using on which operating system?

    Which processor does your computer have with how much RAM? How much free, clean, defragmented space is on your hard drive? If the program used to work and suddenly is not, it's important to determine what has changed on your system.

    What model of camcorder is your video coming from and what is this video's resolution and format?

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    quinnm46867151Author
    Participating Frequently
    August 27, 2018

    Adobe Premiere Elements 15 is your program. 

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