Display driver not compatible anymore

Forum|Forum|6 years ago
July 15, 2019
3 replies
1858 views

I had no issues till a couple of days ago but now when I try to launch APE 14 it says that my video driver is not compatible it just exits. I haven't changed anything on my laptop, its the same video card and driver that was in there by default.

Thanks

Tahir

This topic has been closed for replies.

Sahil.Chawla

Adobe Employee

Moved to Premiere Elements

Nancy OShea

Community Expert

If you received a Windows update recently, your drivers are probably different than they were before the update. See link below related to the 1903 update.

Latest Windows update messed up graphics card driver (GTX - Microsoft Community

Go to your video card manufacturer's website for the latest graphics drivers. Of if those don't work, you may need to revert to previous drivers.

Nancy O'Shea— Product User & Community Expert

P

PrimeGuildAuthor

Known Participant

updating the Display drivers (sp94579.exe) didn't help. I installed this from Intel's support site. Basically I already have the latest driver. I have HP's support assistant running on my laptop and that too does not find any updates for my drivers. I am now going to email "adobesystems24x7@gmail.com" for assistance.

Nancy OShea

Community Expert

PrimeGuild wrote
I am now going to email "adobesystems24x7@gmail.com" for assistance.

Real Adobe staff don't use g-mail or Skype. But imposters do. Be very careful. To be sure you're talking with real Adobe staff, Contact Customer Care via phone or online chat at link below.

Contact Customer Care

Nancy O'Shea— Product User & Community Expert