Display Driver problem

Question

Hi, does anyone have any ideas? I always get this message when I open Adobe Premier Elements 9.

“We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. Display driver details: Intel - Intel(R) HD Graphics 2000 3.0.0 - Build 9.17.10.4229“

However, I have updated all my computer’s drivers, and video still will not play in APE9 (they play fine in other programs on my computer). My computer is Windows 7 Pro 64-bit. I have also used WinZip Driver Updater, and installed everything that the program recommends and still no luck.

As a side note I can see images in Adobe Premier Elements 9 when I click on the image and/or video. But the videos just won’t play.

I have also deleted and reinstalled APE9 and that didn’t help, either.

Steve Grisetti · Answer

I'm not sure if the file is located in the same place on such an old operating system, but on Windows 10 set Windows File Explorer to Show All Files and then go to C/ProgramData/Adobe/Premiere Elements/9.0 and delete the file BadDrivers.txt.

You'll also want to go to the Intel site and ensure you have the latest driver, which for Windows 7 seems to be 15.36.39.5143, date 8/18/2020.

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