Doing the Elements 2025 trial, is there anyone to speak to in case of problems????

Hi Bill, thanks for your reply! I have done a Google search, of course, but, so far I have not found any telephone number for Adobe! Printed manuals, sorry, I am not sure what you are talking about, never heard of any printed manuals for recording or video editing software! I am glad you have never had problems with any software you bought, but more and more sofwtare is not properly developed. Developers seem to be more interested in churning out versions than selling you something that is properly developed, so one would be paying for support to solve their own problems. Sorry if that is something I can't agree with.............. Forums used to be a good place to get information one needs, but maybe the kind people who populate them got fed up of doing the job the custumer or technical service should do? So nowadays, more often than not, no one answers! Tutorials are also a good start when one has questions, but then again, with so many versions, the help they offer is many times not applicable and if one posts questions very often one gets no answer. When the problem is a bug, that is even worse. I find it a real liability to be paying for something if there is no help on hand! 

The audio issue is problematic in my case. I am sending you a screenshot of one of the options! Although, as I inserted it before I ended writing this message every time I went on writing it would jump to the photo, so I couldn't see what I was writing. Deleted it and will add it at the end again. I had added my track, as I always do in other editors, then inserted the first track into the timeline. So far all very straight forward, as everything I do usually is! Because I know that the audio tracks of the videos would make my track disappear I created a few more tracks  and put it further down. This time it only created two then for video one (it seems to change from time to time). When I added a second video (usually I make a few), the original track disappeared completely and many more tracks were made from just that second video. I have never, ever seen that on any of the other editors I tried out. Usually there is a little sound track under each clip, not at all intrusive and only one Audio track, which suits me fine. So, this is something I didn't even know existed! I saw this happen in a tutorial too. And the sound tracks of the videos jump the other videos and appear down, very misleading and why so many? If there is someone one can talk to, OK, they can solve the problem, but no one at all? If I had paid for it, either I would have just demanded my money back or else I would have wasted quite a bit of money. I also think that normally speaking they would want to listen to what is working and not, as to better the software, but clearly they are not! Automatic syncing is very important, if you make music videos, and a lot of videographers nowadays do, but OK, I can do it manually, even if more of a bother. Not sure what a clapper is, but it is so handy... Yes, I did follow a tutorial in order to see how the Chroma Key works here (same as green screen), didn't work for me. In the tutorial it was just put on the top of the background, but either on the top or down, it did not work. What I am used to is that there is a feature where one clicks, which turns the footage into the transparency it needs. Have worked with such features a lot of times without a problem! One thing that used to be possible, to add tracks where one needed them, that is now gone and one can only add on the top or at the beginning and has then to select everything and move everything up or down, which is a huge bother, especially if you have done all the syncing!