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T
Tom5FF8
Participant
August 25, 2020
Question

Downloading optional graphics behind a web proxy server

  • August 25, 2020
  • 2 replies
  • 266 views

I want to use one of the 'Speech Bubble' graphics in Premiere Elements on my work PC, but when I try to drag it to the timeline, or right-click it and choose 'Download Now', I get an error message 'The Download failed. Either the server is currently unavailable, or your computer is disconnected from the internet.'

I know my internet connection is OK, but my employer's systems route all internet access through a proxy server, so if Premiere is trying to download something directly then I'm guessing this is the problem. I can't find anywhere to configure the proxy server settings in Premiere.

Is there some way I can set this configuration, or can I download the graphic manually then bring it in to Premiere?

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
August 25, 2020

I've not seen this come up here until now.  I can think of three possibilities.  1)  Your version is old enough that the files are no longer on the Adobe servers.  2) Your IT department can get you past their firewalls.  3) If it is a current version, you can start Online Support from the Help menu. 

S
Steve Grisetti
Legend
August 25, 2020

What happens if, instead of dragging the graphic to your timeline, you right-click on it and select Download All? 

T
Tom5FF8Author
Participant
August 25, 2020

I've checked the suggestions at https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnectionerrors without success - I can access secure sites OK in a web browser, there are no Adobe entries in my hosts file and the GlobalSign Root CA certificate is correctly enabled. Trying to access https://lm.licenses.adobe.com/vact/ping gives me a '400 Bad Request' error. I'm not sure if those instructions are specific to activation problems though, rather than downloading extra content.

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