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J
jddb
Participant
December 18, 2016
Question

DVD selection makes Premier non-responsive

  • December 18, 2016
  • 2 replies
  • 204 views

Premier 15 on 64 bit Windows 10. When DVD is clicked the Premier immediately goes into non-response mode. All other selections work. The DVD works. It has the valid and latest driver. Other software uses it without problems. From looking through the forum, this appears to be a reasonably common problem but I don't see any answers. Is there one?

I've alsoDVD  tried reinstalling but that did not work.

I purchased this product less than a month ago and the product has been around for a few months. There should be no issue having Premier 15 using a DVD.

    This topic has been closed for replies.

    2 replies

    williebegoode
    williebegoode
    Participating Frequently
    December 19, 2016

    Just checking to be sure: Are you using Adobe Premiere Elements or Adobe Premiere?

    S
    Steve Grisetti
    Legend
    December 19, 2016

    It's not quite clear what you're asking about, John. Are you trying to burn a DVD?

    Meantime, go to your computer manufacturer's web site (HP, Dell, etc.) and download the drivers for your DVD driver from that site. Don't trust Windows 10 to give you the best drivers.

    If that doesn't fix it, we can did deeper with more information, including your computer hardware specs, camcorder specs and further information about your project.

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