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default3i7lb6w6923i
Participant
March 9, 2021
Answered

Elements 13.1

  • March 9, 2021
  • 2 replies
  • 267 views

Windows 7 sp1 64bit. My hard drive crashed. I re-installed PE 13 on a new Win 7 system and updated to13.1. I have too many very expensive Windows 7 specific apps to migrate to Windows 10 and a new version of Elements. I MUST use Windows 7. It is the PE 13.1 Video Editor that I use. I have contacted Adobe support via chat several times and they do not comprehend my problem and cannot solve it. I have used PE 13.1 for several years and it runs fine on Windows 7. The problem is PE 13.1 cannot connect to the internet so I can deactivate/activate my PE 13.1 app. As soon as I click on "Video Editor" and "New Project" I get an Adobe sign on screen. "Sign In Now" When I click on "Sign In Now" at the bottom, I get a message saying that I may not be connected to the internet and that's as far as it goes. It says "Please connect to the Internet and retry". I have exhausted the Adobe customer support avenue. They just keep insisting that PE 13.1 is not compatible with Windows 7. That is categorically not true. Then they tell me to upgrade to Windows 10 which is not an option for me. I went to https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and followed all of the instructions there. Not fixed. Suggestions?

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Correct answer Peru Bob

Try a different browser as the default.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
March 9, 2021

Try a different browser as the default.

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default3i7lb6w6923iAuthor
Participant
March 11, 2021

Thanks for the suggestion. I was using the latest version of Firefox as my default browser. I tried with IE 8 which was supplied automatically with Windows 7 sp1 64 bit re-install. It didn't work. Neither did the IE 8. I tried several MS web sites to download and install IE 11 but most of them just shut me down. I finally came across one MS url that allowed me to download/install IE 11. I had to first install 6 critical Windows 7 updates (provided by that url). I set IE 11 to be my default browser and restarted Premiere Elements 13.1. Voila- I was able to sign in using their prompt and enter my serial number and activate the product. Kudo's to you for setting all of that in motion!!!

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default3i7lb6w6923iAuthor
Participant
March 9, 2021

FYI- Firewall is off and I have no antivirus software installed.

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