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Participant
February 6, 2017
Question

Elements 15 - can't open Premiere

  • February 6, 2017
  • 1 reply
  • 522 views

Can't open Premier.  Hangs during splash screen.

Windows 7, SP1  - 64 bit

AMD II X4 630 2.80 GHz

6.0 GB RAM

Error log:

Log Name:      Application

Source:        Application Error

Date:          2/6/2017 11:40:03 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      jane-HP

Description:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Faulting module name: dvamarshal.dll, version: 8.0.0.0, time stamp: 0x535f7c68

Exception code: 0xc0000005

Fault offset: 0x000000000000ab79

Faulting process id: 0x994

Faulting application start time: 0x01d280978a64e212

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll

Report Id: e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-02-06T16:40:03.000000000Z" />

    <EventRecordID>151726</EventRecordID>

    <Channel>Application</Channel>

    <Computer>jane-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PhotoshopElementsOrganizer.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd427e</Data>

    <Data>dvamarshal.dll</Data>

    <Data>8.0.0.0</Data>

    <Data>535f7c68</Data>

    <Data>c0000005</Data>

    <Data>000000000000ab79</Data>

    <Data>994</Data>

    <Data>01d280978a64e212</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll</Data>

    <Data>e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb</Data>

  </EventData>

</Event>

    This topic has been closed for replies.

    1 reply

    Community Expert
    February 6, 2017

    Rather than opening Premier Elements from the Organizer, can you find and open the "PremiereElementsEditor.exe"  file?

    Bill

    Participant
    February 6, 2017

    We tried opening the Organizer and the main screen appears, but then hangs with the "This program has stopped working" message.

    Participant
    February 6, 2017

    I'm not currently at the PC having the reported problem.  Will not be back there until next week.  Will check in with you then.