Elements 15 freezes on welcome screen
On a new clean installation of Elements 15, I get a message That "Elements 15 has stopped working and that Windows 10 has closed the program" Any Ideas. I see a Lavasoft module is mentioned several times. Thanks for any help.
Event log reads:
| Log Name: | Application |
| Source: | Application Error |
| Date: | 5/28/2017 11:49:17 AM |
| Event ID: | 1000 |
Task Category: (100)
| Level: | Error |
| Keywords: | Classic |
| User: | N/A |
| Computer: | PORTABLECOYOTE2 |
Description:
Faulting application name: Adobe Premiere Elements 15.exe, version: 15.0.0.0, time stamp: 0x57cd43cb
Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Fault offset: 0x0000000000008902
Faulting process id: 0x3590
Faulting application start time: 0x01d2d7d2556f8d7e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe
Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll
Report Id: 642176fb-4f7d-4a9e-a166-4759345e3571
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
| <Provider Name="Application Error" /> | |
| <EventID Qualifiers="0">1000</EventID> | |
| <Level>2</Level> | |
| <Task>100</Task> | |
| <Keywords>0x80000000000000</Keywords> | |
| <TimeCreated SystemTime="2017-05-28T16:49:17.651916200Z" /> | |
| <EventRecordID>32469</EventRecordID> | |
| <Channel>Application</Channel> | |
| <Computer>PORTABLECOYOTE2</Computer> | |
| <Security /> |
</System>
<EventData>
| <Data>Adobe Premiere Elements 15.exe</Data> | |
| <Data>15.0.0.0</Data> | |
| <Data>57cd43cb</Data> | |
| <Data>LavasoftTcpService64.dll</Data> | |
| <Data>2.3.4.7</Data> | |
| <Data>555dc671</Data> | |
| <Data>c0000095</Data> | |
| <Data>0000000000008902</Data> | |
| <Data>3590</Data> | |
| <Data>01d2d7d2556f8d7e</Data> | |
| <Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe</Data> | |
| <Data>C:\WINDOWS\system32\LavasoftTcpService64.dll</Data> | |
| <Data>642176fb-4f7d-4a9e-a166-4759345e3571</Data> | |
| <Data> | |
| </Data> | |
| </Data> |
</EventData>
</Event>
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