Elements 2020 crashes when media added

Hi. Premiere Elements 2020 is crashing part way through a project. It's crashing when I go to add some photographs to an existing project. It crashed repeatedly and on different days.  I am using a good windows 10 computer with 12 GB of ram and using a 1 TB external drive with 700 GB free space. I've had the program for several months and haven't had this problem before although I can't remember if I ever treid to add media part way through a project before. Crash reports have been sent to Adobe but i don't hear back from them although with Covid 19 we have to expect lesser support right now. Thanks