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rguptaca
rguptaca
Participant
January 27, 2020
Question

Elements 2020 Import HEVC with GT 1030 & Intel 4700K (or Ryzen 3900X)

  • January 27, 2020
  • 2 replies
  • 448 views

Windows 10 Pro - clean install

Current systme uses integrated 4700K graphics.

I get the "System not configured for HEVC..." error.

Will using an Nvidia GT 1030 solve this issue?

I have followed the various Adobe help pages including having support connect to my computer. They left leaving me with a broken/not working Windows Store! Hence the clean install.

Support connected today and now they say it is an know ongoing issue which will be fixed with their next update.

Wondering if the card will solve the problem even after the update.

 

Looking for confirmation that a GT 1030 will help enable Premier Elements 2020 to import video files using the HEVC codec.

 

Converting all my videos with handbreak is not practical.

 

Will the following combination be suitable for working with importing HEVC files?

 

Ryzen 3900X
X470 chipset based Motherboared
GT 1030 Card  (Import, no export in HEVC)

 

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 28, 2020

I'm pretty sure that Premiere Elements doesn't use a GPU.  So, the GT1030 will be fine, but not likely to add any performance improvemnents.    

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 27, 2020

I have no inside knowledge, so this is a user's guess (based of previous posts since November).  The HEVC/H.265 capability has a flaw.  It may be that the $.99 codec sold by Microsoft has changed or is flawed.  As other users here have posted, not everyone, including me, can get it to work on Windows 10 machines.

    rguptaca
    rguptacaAuthor
    Participant
    January 27, 2020

    Thanks.

    So when they get it working will the GT 1030 be sufficient ti get HEVC files to import?

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